Who the terms are between
Cleaner Scout runs this site. Here "we" and "us" mean Cleaner Scout, and "you" means anyone who uses the site or sends a clean through the form.
By using the site or the form, you agree to these terms.
What the service does
You tell us the kind of clean, the number of bedrooms, any extras and your postcode, along with a first name and a mobile.
Local cleaning businesses can see the clean and the suburb. Whoever takes it first receives your contact details and rings you about it. Not taken nearby? After 48 hours it's shown more widely.
The privacy policy covers your details in full.
Your contact details
When a cleaning business takes your clean, we sell your contact details for that clean to that cleaning business, so they can get in touch and quote.
What Cleaner Scout isn't
It isn't a cleaning business. Cleaner Scout doesn't quote, set prices, book days, supervise a clean or check the result, and the businesses that take jobs aren't its employees.
It isn't a party to any quote or agreement between you and a cleaning business, and it isn't part of Tenancy Services or any other government agency.
Your agreement is with the business
The price, the day, what's included, any re-clean terms and payment are between you and the business that takes your clean. Having them in writing before anyone starts saves arguments later.
New Zealand consumer law expects a service to be carried out with reasonable care and skill, to be fit for the purpose you told the business about, and to be done within a reasonable time when no time was agreed. Nothing in these terms takes those rights away.
What we can't promise
- That a business near you takes your clean.
- How soon a business rings, or which day it can come.
- What a clean will cost: the site shows no prices.
- How your landlord or property manager sees the place at the final inspection, or what happens with your bond.
- That a guide on this site fits your exact situation.
What we ask of you
- Send real cleans only, never test jobs, spam or attempts to collect businesses' details.
- Use your own details, or someone else's only with their OK.
- Describe the place honestly, so the business can quote on the real job.
- Don't copy large parts of this site to publish elsewhere.
Guides and information
Our guides explain cleaning and New Zealand's tenancy rules from the official sources listed on each page. They're general information, not legal advice about your tenancy, and Tenancy Services can help with your own situation.
Responsibility for the clean
As far as the law allows, Cleaner Scout isn't responsible for a cleaning business's quote, advice, conduct or work. Those are matters between you and that business, and your consumer law rights against it stay in place.
Problems, the law and changes
A problem with a clean starts with the business itself, and complaints and disputes sets out each step.
New Zealand law governs these terms. We may update them, and the version on this page is the one that applies.