Who collects your details
Cleaner Scout runs this website and its job form. In this policy, "we" and "us" mean Cleaner Scout, which collects the details you send and holds them.
Cleaner Scout doesn't clean. The local cleaning business that takes your job does, and it quotes and invoices you directly.
What the job form asks for
- The kind of clean, the number of bedrooms and any extras you tick: the oven, inside windows, carpet steam cleaning or walls.
- Your postcode, which is how businesses near you get to see the clean.
- Your first name and mobile number.
- An email address and a note for the cleaning business, only if you choose to add them.
- Your tick on the consent line, which reads: "I agree to Cleaner Scout sharing my details with one local cleaning business so they can contact me about this job."
- How the site gets used, through the two tools described under where your details are kept.
Why we ask
So a local cleaning business can see your clean, take it on and ring you to go through it and quote. The spam check keeps fake jobs out, and the site analytics show us which pages need fixing.
No law requires you to give us any of it. Without a postcode and a mobile number, though, no business can see your clean or ring you about it. Every guide on the site still works without the form.
Who sees what
Nearby cleaning businesses are shown the job type, how big the home is and which suburb it's in. They don't see your mobile number or email.
The business that takes the job, which is the first one to accept it, gets your first name, mobile, email if you added one, and your note, so it can ring you.
If nobody nearby takes it, your clean is shown more widely after 48 hours, on the same terms.
The services that run the site, listed below, handle details as part of doing that job.
When the cleaning business gets your details
The business that takes your clean collects your details from us rather than from you. Since 1 May 2026, IPP 3A has asked any business collecting personal information that way to make sure the person knows about it, unless they already do. That's why the form and this page spell out where your details go.
From then on the business keeps its own record of you and the clean, and answers for that record as a business in its own right. When it rings, ask for its business name, so you know who holds your details.
Where your details are kept
Job details are stored with providers outside New Zealand. Some of the services that run the site are based in the United States:
Vercel hosts the website and the job form.
Microsoft Clarity shows us how the site is used: which pages people open, where they tap, how far they scroll, and replays of visits. Its cookies hold a pseudonymous ID, not your name. The job form is masked, so what you type into it never shows in a replay. Microsoft handles this data under the Microsoft Privacy Statement.
Google reCAPTCHA is the "I'm not a robot" box on the form. It uses risk analysis to tell people from spam programs and sets a cookie to do it, and Google collects information about the browsers and devices people use. Google's Privacy Policy covers that.
How long we keep it
The Privacy Act says personal information shouldn't be kept longer than it's needed for the purposes it can lawfully be used for. We keep each job and its consent record so questions about that job can be answered later, and for no longer than that need lasts.
Seeing or correcting your details
Under the Privacy Act 2020 you can ask us whether we hold personal information about you, and ask to see it (IPP 6). You can also ask for it to be corrected (IPP 7). If it isn't changed, you can ask for a statement of your correction to be attached, so it's read with the original.
The Privacy Commissioner says that in most cases agencies shouldn't charge people for access or correction.
The cleaning business that took your job holds its own copy, and the same rights apply to it. For that copy, ask the business directly.
If something goes wrong with your details
If a privacy breach has caused serious harm to anyone, or is likely to, we must tell the Privacy Commissioner and the people affected as soon as we practically can.
Unhappy with how your details were handled?
The Office of the Privacy Commissioner takes complaints about the handling of personal information, and privacy.org.nz sets out the steps it asks people to take first.
A problem with the clean itself is a separate matter, covered in complaints and disputes.